Every Kuycon monitor is covered against material and manufacturing defects. Here is what your warranty includes and how to make a claim.
Warranty period
Kuycon monitors are covered by a 2-year warranty within the European Union and a 12-month international warranty outside the EU, from the date of purchase. The applicable period is determined by the delivery country of your order.
Eligibility
The warranty applies only to equipment purchased from Kuycon on kuycon.co or from authorised resellers listed on kuycon.co. Products bought from third-party marketplaces or unauthorised sellers are not covered by the free warranty (see “Purchased elsewhere” below).
What is covered
The warranty covers material and manufacturing defects that prevent normal operation of the monitor, including:
- Failure of critical components (power supply, video inputs)
- Severe display faults: permanent lines, major backlight bleed, significant colour distortion
- Defective pixels beyond our threshold (see below)
Defective pixel policy
Kuycon monitors comply with ISO 9241-307 Class I. Our policy is stricter than the standard: if your unit shows more than 1 defective pixel (bright or dark) per million, it qualifies for replacement.
What is not covered
- Minor pixel anomalies below the threshold above
- Cosmetic wear and tear
- Misuse, accidents, drops or liquid damage
- Improper handling, installation or modification
- Damage from external causes or natural events
How to make a claim
- Email our support team with your order number and proof of the defect (photos or a short video).
- Our team confirms eligibility and arranges a diagnosis if needed.
- Confirmed defects are resolved by repair, replacement or refund, at Kuycon’s discretion, after inspection.
You can check your warranty status at any time with your serial number on the coverage page.
Purchased elsewhere
If your monitor is out of warranty or was bought from a third-party reseller, we can still help: we offer technical support and repair services on a paid basis, on quotation. Contact our support team.
These warranty terms are provided for information purposes and are subject to Kuycon’s general terms of sale. The commercial warranty is in addition to the statutory rights granted by consumer protection law.