Frequently asked questions
Which Macs run the P27Z in 5K, and at what refresh rate?
According to Apple, all Macs with M1 to M5 chips, including the Pro, Max and Ultra versions, drive a 5K display at 60 Hz; from M4 chips onward, Apple guarantees 5K up to 120 Hz, over Thunderbolt or HDMI. The P27Z goes up to 165 Hz over a single USB-C cable on Macs with M4 and later, as well as on M2 Pro, M2 Max, M3 Pro and M3 Max; it stays at 60 Hz on other M1 to M3 chips. An iPhoneSoft review (October 4, 2026) observed 180 Hz in 5K on a MacBook Pro with M3 Pro over USB-C: that is an observation, not a guarantee. MacBook Neo is limited to a 4K display at 60 Hz.
Is my MacBook Pro with M5 Pro or M5 Max affected by the high refresh rate display bug?
Yes, it can be. Users of displays from several brands report that over USB-C or Thunderbolt, macOS sometimes brings displays set to a higher refresh rate back down to 60 Hz. Apple has not released any fix to date; macOS 27 Golden Gate should normally fix it. In the meantime, connect the P27Z to the Mac's HDMI port with an Ultra High Speed HDMI cable. The base M5 is not affected.
What do you need to reach 5K at 180 Hz?
On a PC, a DisplayPort 2.1 UHBR20 graphics card, such as the NVIDIA GeForce RTX 50 series, or the HDMI 2.1 port with a powerful dedicated graphics card. Other compatible cards display 5K up to 165 Hz over DisplayPort 1.4 with DSC. On a Mac, see the question on compatibility.
Is the 330 Hz mode in 5K?
No. The 330 Hz mode runs at 2560 × 1440, exactly half of 5K on each axis: each displayed pixel covers 2 × 2 pixels of the panel, with no interpolation blur. You switch from one mode to the other in the monitor's menu or with the remote.
What is the difference between the plain back and the perforated back?
The perforated back hides built-in stereo speakers; the plain back, in solid aluminum, has none. The panel, ports and refresh rates are identical. You choose the back when you buy.
Is one cable enough to connect a MacBook?
Yes. The included USB-C cable carries the 5K picture, up to 100 W of charging and the data for the monitor's two USB-C ports. For 100 W charging with another cable, choose a 5 A USB-C cable with an e-marker chip.
What ports does the P27Z have?
One USB-C upstream port (video, data and 100 W charging), one DisplayPort 2.1, two HDMI 2.1, two USB-C downstream ports at USB 2.0 speed and a 3.5 mm headphone jack. The power supply is built in.
Is the stand included?
No. The monitor comes with a 100 × 100 VESA adapter for an arm or a wall mount. You can add the fixed stand or the height-adjustable stand as an option when you buy; the VESA adapter is still included.
Is the screen glossy or matte?
Glossy, with anti-reflective glass bonded to the panel. Like any glossy screen, it reflects a window placed opposite it: it works best in a room without strong direct light.
Does the P27Z support HDR?
It is HDR10 compatible over HDMI, DisplayPort and USB-C, at the HDR600 level and with 600 nits full screen. It has no local dimming and no Mini-LED backlight.
Does the P27Z have a camera?
No. For video calls, use your Mac's camera or an external camera.
Can I connect a PC or a console?
Yes. A PC connects over DisplayPort 2.1, HDMI 2.1 or USB-C. A PS5 or an Xbox Series X|S displays in 4K at 120 Hz HDR over HDMI 2.1. Graphics cards compatible at 5K 165 Hz: NVIDIA GeForce GTX 1650 and newer, AMD Radeon RX 5500 and newer, Intel Arc.
What warranty do I get, and will I pay taxes?
2-year warranty worldwide. Kuycon does not charge any taxes: at checkout, you choose DDP (import fees paid in advance, nothing to pay on arrival) or DAP (VAT and duties paid to the carrier on delivery), depending on the options available in your country.
How long does delivery take?
To an EU country, express delivery from our EU warehouse takes 48 to 96 h, subject to stock availability. Otherwise, the monitor ships from the factory: 5 to 10 business days by Air Express DAP, 10 to 20 business days by Air Express DDP, 30 to 40 business days by truck with DDP. You then have 14 days to change your mind.
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