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Frequently asked questions
Do Kuycon monitors work with Mac?
Yes. Every Kuycon monitor connects to Mac over USB-C / Thunderbolt with a single cable that also charges your MacBook, and displays native Retina resolution on macOS, Windows and Linux.
What warranty do you offer?
All Kuycon monitors come with a 24-month warranty valid worldwide, whatever the delivery country, handled by our support team in Europe. Defective units are repaired or replaced at no cost during this period.
How long does delivery take?
Depending on stock and destination. For EU countries only (not Switzerland or the United Kingdom), products available in our EU warehouse ship express by Chronopost in 48 to 96 hours, subject to stock availability. Otherwise, your order ships from our factory: Air Express in 5 to 10 business days (DAP) or 10 to 20 business days (DDP), or Truck DDP in 30 to 40 business days depending on the destination and the order. You receive a tracking link as soon as your order is dispatched.
Can I return my monitor?
Yes. You have 14 days from delivery to return your monitor for a full refund, in line with EU consumer law. The item must be returned in its original, complete packaging.
Are taxes and customs duties included?
We don't charge any tax on our prices. At checkout, you choose how your order is delivered. With DDP (Delivered Duty Paid), import charges are prepaid together with the shipping: your parcel arrives already cleared through customs, with nothing to pay on delivery. With DAP (Delivered At Place), your country's import VAT and any duties are paid to the carrier when the parcel arrives. The options offered depend on your delivery country.




