Delivery

1. Fast and reliable delivery

We make every effort to ensure that your order sails you as soon as possible, everywhere in France and Europe.

Shipping modes:

• Colissimo, Chronopost, Fedex or UPS according to the current contract. We reserve the right to modify the selected carrier during your order to optimize deadlines and costs.

Estimated delivery times:

• France : Delivery in 2 to 14 working days.
• Europe : Delivery in 4 to 16 business days.
• Rest of the world : Delivery in 5 to 20 working days.

Order processing:

• Any order placed before 16h (Paris time) will be prepared and shipped within 2 to 3 working days (Monday to Friday).
• The orders placed after 16h or during the weekend are prepared from the next business day.

Note:

• Once your order entrusted to the carrier, we can not be held responsible for any delivery delays.
• Once your order entrusted to the carrier, we can not cancel the order. You have to contact the customer service and receive the parcel in which case the package will return to the warehouse and you serve billed transportation costs.

2. Returns and retractions

We do our best to satisfy you. Here's how to proceed in case of return:

Right of withdrawal

• You have a period of 14 days after receipt to exercise your right of withdrawal.
• The return fee are your responsibility.
• Before any return, it is mandatory to prevent us via the site contact form and attach the parcel tracking number.

Important:

• The product must be new, unopened and in its original packaging.
• Any open, used or damaged product will not be refunded.

Defective product or order error

• Contact us via the contact form by joining the photos of the product.
• After checking, we will send you a prepaid return slip.

Return address

Mac Place - Kuycon Europe
51 rue du Faubourg Fishonnière
75009 Paris
France