Protection of your Data

Protection of your Personal Data

1. Collection of Personal Data

1.1 Collected data

We collect only the data necessary to:

  • Managing your orders
  • Creating and tracking your customer account
  • Customizing your user experience
  • Commercial communication (if you have consented)

1.2 Types of Data Collected

  • Identification information (name, first name)
  • Contact details (email, telephone, address)
  • Invoicing and delivery data
  • Order history
  • On-site preferences and interactions

2. Purposes of the Collection

2.1 Objectives

  • Processing and tracking your orders
  • Customer relationship
  • Customization of services
  • Improved user experience
  • Sending commercial information (by consent)

2.2 Legal basis

  • Performance of sales contract
  • Explicit consent
  • Legitimate interest of the undertaking

3. Shelf life

3.1 Retention time limits

  • Order data: 10 years
  • Billing data: 10 years
  • Client account data: 3 years after last activity
  • Navigation data: 13 months

4. Your Rights

4.1 GDPR rights

You have the following rights:

  • Right of access to your data
  • Right of rectification
  • Right to erasure
  • Right to limitation of treatment
  • Right to portability
  • Right of opposition

4.2 Exercise of Rights

  • By email: [email protected]
  • By mail : Place du Mac, 51 rue du Faubourg Poissonnière, 75009 Paris
  • Attach a copy of your ID

5. Data security

5.1 Protection measures

  • Encryption of sensitive data
  • Secure and limited access
  • Firewall and protection against intrusions
  • Regular system updates

5.2 Subcontractors and Recipients

  • Data transmission only to necessary services
  • No sales of data to third parties
  • Providers subject to confidentiality obligations

6. Cookies and Tracers

6.1 Use of Cookies

  • Cookies necessary for the operation of the site
  • Hearing measurement cookies
  • Possibility to refuse cookies in your browser settings

7. Data Protection Officer

7.1 Contact

If you have any questions about the processing of your data:

8. Claim

8.1 Supervisory Authority

If your rights are not respected, you can file a complaint with:

  • National Commission for Informatics and Freedoms (CNIL)
  • 3 Place de Fontenoy
  • 75007 Paris

Last update date: March 2025